Exchange a product

Would you like a different color, length, or variant? Easily request a product exchange here.

How do exchanges work?

1

Register your exchange using the form.

2

Send the product to our return address.

3

We will process your exchange once we have received and checked it.

4

We’ll send the new product to you.

Request an exchange

Exchange request received

Thank you for your inquiry.

Ship the product to:

Capilli Extensions
Returns Department
Linden Avenue 21
6463 GG Kerkrade
Netherlands

Important:

  • The product must be unused.
  • The gold hygiene seal and any cable ties must remain intact.
  • Return shipping costs to Capilli are the customer's responsibility.
  • We will cover the shipping costs for sending the exchanged product again.
  • Keep your proof of postage until the exchange has been fully processed.

Exchange policy

  • The gold hygiene seal must be intact.
  • Cable ties must be intact.
  • Broken seals cannot be exchanged.
  • Color and texture can be checked for a match without breaking the hygiene seal or using the product.
  • Unused
  • Uncut
  • Unstyled
  • Not wetted
  • No styling products used
  • You haven't used the product
  • Original packaging required
  • No damage
  • No descriptions or stickers
  • Do not tear open
  • SALE products with 50% off are excluded.
  • Custom-made products are excluded.